Shipping, Production & Exchange Policy

Production & Shipping

Every ArmoredSoul piece is crafted especially for you.

All bags, footwear, and blankets are custom-made at the time your order is placed. We do not mass-produce inventory. Your declaration is created specifically for you once your order is confirmed.

Because of this made-to-order process, please allow the production time listed on each product page in addition to standard shipping time.

Tracking information will be provided via email and/or SMS once your order ships, if an email or phone number has been provided.

We deeply appreciate your patience as we craft your piece with care, intention, and excellence.

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Exchanges

We understand that occasionally a different size or style may be needed.

We offer exchanges within 10 calendar days of confirmed delivery (as verified by tracking).

To qualify for exchange:

• Item must be unused
• Item must be in original condition
• Item must be returned in original packaging
• Exchange request must be initiated within 10 calendar days of delivery

Once approved and the original product is received by ArmoredSoul, you may exchange your item for another available style or size of equal value. If there is a price difference, you will be invoiced or credited accordingly.

Shipping costs for approved exchanges are the responsibility of the customer. Pre-paid return labels are not available.

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Footwear Exchange Policy

Because our footwear is custom-made upon ordering, we ask that sizing be selected carefully before purchase.

Our signature high tops are structured canvas sneakers with a standard-width fit and minimal stretch. They are true to size for standard-width feet but offer limited flexibility and room for thicker socks or wider feet.

If you are between sizes, have wider feet, or prefer additional comfort room, we recommend sizing up a half size in your shoes.

Size Exchange Window

Size exchange requests must be initiated within three (3) business days of confirmed delivery (based on tracking confirmation).

Condition Requirements

To qualify for exchange, shoes must be:

• Completely unworn
• Returned in original packaging
• Free of dirt, debris, creasing, or stretching
• Free of wear, dirt, or scuffing on bottom soles
• Laces clean and unaltered

Shoes showing any signs of outdoor use, sole wear, odor, cosmetic alteration, or shape distortion will not qualify for exchange. Customers who submit returns that do not qualify for exchange will have their items returned to the sender.

We strongly recommend trying shoes on indoors, on clean carpeted surfaces only.

One Exchange Per Order

To maintain fairness and protect our made-to-order production model, we allow one size exchange per order. Additional exchanges beyond the first will not be approved.

Shoes must be shipped back within five (5) business days of exchange approval with verifiable online tracking.

Return shipping costs for approved exchanges are the responsibility of the customer. Pre-paid return labels are not available.

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Refunds

Cash refunds are not offered at this time. Returns made due to any rare manufacturer's defect may be granted a store credit by our Returns Team. 

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Manufacturer Defects

In the rare instance of a verified manufacturer's defect:

• You must notify us within 10 calendar days of confirmed delivery
• Photographic evidence will be required

Once approved, we will provide a label for the return of the defective item. Once received successfully, we will replace the defective item at no additional cost.

Requests submitted after 10 calendar days from delivery will not be approved. Replacement of any defective items will be cancelled if the original item is not received within 5 days of the shipping label being provided. 

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Shipping Damage

If your package arrives visibly damaged due to carrier handling:

• Photograph the packaging and product immediately
• File a claim directly with the shipping carrier

We are happy to assist with documentation if needed.

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Items Not Eligible for Exchange

For hygiene and custom-production reasons, the following items are not eligible for exchange:

• Blankets
• Custom or personalized items
• Clearance or final sale items
• BOGO or promotional items

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How to Initiate an Exchange or Report a Defect

1. Confirm your request falls within the applicable timeframe listed above.

2. Visit our website and click the Chat Icon located in the bottom corner or email us at team@armoredsoul.com.

3. Have your order number ready for our Experience Team.

Our team is available Monday–Thursday, 10am–5pm EST. If we are assisting another guest, please leave your details, and we will respond via email as soon as possible.

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Agreement to Policy

By completing your purchase on ArmoredSoul™, you acknowledge and agree to the terms outlined above.

Policy Updated Tuesday, March 02, 2026.